Tag: Change Communication

Teddy in, Teddy out

When the town fairs of the summer arrive, with their sparkling claw machines and guaranteed chances to win teddy bears, we have an annoying rule in our household: if a new teddy moves in, an old one has to move out. We consider it tough, but fair, love. It maintains […]

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The puzzle of change is not an individual venture

We did something new when developing a new customer service strategy in Maersk Line: We asked for help to put the puzzle together. We realized (and accepted) that the world – especially when it came to customers – was bigger outside the Danish headquarters of Maersk Line, and that the […]

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Did Corona kill Change Management?

“Corona has showns us that we don’t need Change Management…” No. That’s not what we’ve learned from the sudden change imposed on us by the Corona lock-down. Corona has required us to execute known tasks in a new environment: cubicle inhabitants and consultants now find themselves in a corner of […]

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Do you play by old rules?

In 1980 Swedish band ABBA had a hit song with “The winner takes it all”. That’s 40 years ago. It doesn’t have to be that way anymore! I saw an inspiring presentation yesterday on a Danish company’s journey away from old ways and structures, into a new way of organizing. […]

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Say goodbye

Everyone hated it. The contract repository system 😡 That is, until we replaced it… It became my last job with Maersk Line: make the world fall in love with our replacement for the old system. We involved the right people, those who worked with the system and the processes on […]

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Change: Connecting People

In essence, a change is moving from a present state to a future state, through people changing behaviour. People are tribal. We like to belong. Not to stand out (too much). In change, we like to move with other people. Those around us that we respect or socialize with. When […]

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Karaoke once saved my team

We all sat around the screen and the conference phone, it was after hours in Singapore. A global announcement was made. We knew change was coming. A new organization was presented. We looked… where was the Area layer that we were part of? It was gone. At Director level, heading […]

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Do you yell at the wrong people?

My kids can spend days on YouTube, SnapChat, Discord, Reddit and WhatsApp (I’ve banned them from TikTok, we only give away our data for western companies to abuse…). I can add to that LinkedIn, facebook, instagram, twitter, podcasts, radio, online media, stuff on paper and the soon-to-be-extinct flow-TV. On top, […]

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Don’t kill PowerPoint…

Don’t kill PowerPoint, I like it… For the right purpose that is. And broad change communication is typically not a good place to use long presentations. One approach is videos that can go viral on internal media channels, high energy ones. We got a few teasers at #acmpconnect from Robin Alex and Harry Shah – turning […]

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