Month: September 2020

Teddy in, Teddy out

When the town fairs of the summer arrive, with their sparkling claw machines and guaranteed chances to win teddy bears, we have an annoying rule in our household: if a new teddy moves in, an old one has to move out. We consider it tough, but fair, love. It maintains […]

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The puzzle of change is not an individual venture

We did something new when developing a new customer service strategy in Maersk Line: We asked for help to put the puzzle together. We realized (and accepted) that the world – especially when it came to customers – was bigger outside the Danish headquarters of Maersk Line, and that the […]

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